Water & Sewer
At the Town of Greenevers, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!
IF YOU HAVE A WATER OR SEWER EMERGENCY AFTER BUSINESS HOURS DIAL (910) 289 - 3078.
Frequently Asked Questions
Who is responsible for the water bill?
The bill for service is ultimately the responsibility of the applicant(s) who applied for service. As the applicant, you will be responsible for any unpaid balance left after the deposit has been applied. The Town of Greenevers will pursue all collection methods available to receive payment in full.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
When are bills mailed out?
Water bills are mailed out around the 25th of month. They are due by the 15th of every month. If you do not recieve a water bill, please contact the office and we can give you the amount of your bill.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Is there a place I can make my payment when your office is closed?
For our customer's convenience, there is a drop box located on the side of the Town Hall (Town Hall Drive side).
What is a silent toilet leak?
Just because you don't see or hear any water doesn't mean that there isn't a leak. Your toilet can be the biggest water waster in your home, wasting up to 1,440 gallons per day, or one gallon per minute. To check for a silent toilet leak add a few drops of blue food coloring to the water in the tank, but don't flush. If coloring appears in the bowl within 30 minutes, your toilet is leaking.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.